Userlike Status

All Systems Operational

Chat Panel Operational

Dashboard Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Website

Fetching

API

Fetching

Chat

Fetching

Past Incidents

Jan 26, 2020

No incidents reported today.

Jan 25, 2020

Chat and dashboard unavailable

Resolved - The system was unavailable because of an internal process that got stuck in an unexpected place. Unfortunately, our monitoring systems did not catch this particular issue during the night - it only became apparent once typical activity levels for a weekend set in. We will, of course, look into how to stop this from happening again, and improve our monitoring to alert us sooner.
Jan 25, 07:32 UTC

Jan 24, 2020

Resolved - This incident has been resolved.
Jan 24, 09:15 UTC

Monitoring - A fix for the issue has been deployed.
Jan 24, 08:39 UTC

Identified - Our team has identified an issue preventing users with outdated browser (e.g. IE11) to login and chat with Userlike this morning.
A fix is on it's way. We apologize for any inconvenience this may have caused.
Jan 24, 08:36 UTC

Jan 23, 2020

No incidents reported.

Jan 22, 2020

Unscheduled system restart

Resolved - Due to a malformed config our loadbalancer had to restart, leading to a 3 minute outage for some of our customers. We are sorry for any inconvenience this may have caused.
Jan 22, 17:00 UTC

Userlike.com down

Resolved - A 15-minute network outage in our primary datacenter was resolved by datacenter staff.
Jan 22, 03:12 UTC

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.