Outage within Data Center

Incident Report for Userlike

Resolved

This incident has been resolved.

Posted Dec 15, 2020 - 21:24 UTC

Monitoring

We have resolved the issue that caused our systems to be unavailable due to excessive load. Our service is available again, but we will keep monitoring the situation. Again, apologies for the inconvenience.

Posted Dec 15, 2020 - 21:15 UTC

Identified

We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services.

We have already determined the cause of the issue and are working to resolve it as quickly as possible. We will most likely be back to normal operation within less than 30 minutes. We'll keep you informed as updates become available.

We apologize for the inconvenience caused. Please check this page for the latest updates.

Posted Dec 15, 2020 - 21:03 UTC

This incident affected: Channels (Website Messenger) and Dashboard, API.